Probate Recovery

Phillips & Cohen Associates (UK), Ltd. pioneered the compassionate probate recovery market and recognises the critical impact this specialised service can have on our clients’ reputations.

We are proud to be the world’s premier probate recovery specialists combining sophisticated systems and analytical capabilities alongside highly trained and experienced probate recovery professionals.

Since entering the UK market in 2006, Phillips & Cohen Associates (UK), Ltd. has served a client base of over 40 of the nation’s largest creditors across a range of industries.  We offer bespoke recovery solutions for clients in banking and finance, home shopping, debt purchase, motor finance and utility sectors.

Responsible Approach

An integral component of our record of achievement is our respectful approach to our clients’ customers. We focus our recruiting and extensive training on ensuring that our probate recovery specialists fully appreciate the integral role they play in an extremely sensitive process.

Phillips & Cohen Associates (UK), Ltd. personnel possess the requisite skills to successfully manage complex estate debt situations and resolve them in a manner that achieves our clients’ important financial goals, while preserving the dignity of affected individuals. Our professional staff is highly trained to address  questions raised by representing parties, providing them with guidance and resources during a stressful time as well as helping them successfully resolve estate debts owed to third parties.

We established rigorous standards for business practices and compliant, caring behaviour and implemented grief counseling and intensive listening skills protocols for all our probate recovery specialists. Our partnerships with a number of leading counseling organisations enables us to provide additional assistance to representing parties by putting them in touch with professional support services they may require at such a difficult time.

Additional Support

We possess the ability to tailor our contact methods to suit the wishes of the representing party and appropriately assist those who prefer to settle an account with limited contact. We provide resources and supportive literature helping representing parties understand the probate process and how to discharge an estate. Through all our efforts, Phillips & Cohen Associates (UK), Ltd. delivers a responsible and caring approach to the complex area of probate recovery because we understand that our clients’ reputations may be judged each and every time we contact a representing party.

Sensitivity Screening

To protect our clients’ brand names, we proactively screen all newly placed accounts based on criteria that require the highest level of sensitivity and respect due to the unique circumstances regarding the death.  These circumstances may include individuals who pass away during active service in the military or emergency services, the death of a child or young person, or other circumstances as deemed appropriate. In these instances we flag the account and partner with our client to develop a specialised treatment or closure strategy.

Data-Driven Decisions

The analytical side of our probate recovery process involves leveraging extensive proprietary databases to identify beneficiaries, estates, and representing parties. We employ similar advanced technology to analyse existing client data to flag deceased account holders and segregate them for probate recovery. We offer cost-effective and proprietary technology solutions for identifying, categorising, and prioritising outstanding debt balances. Our scoring and modeling protocols have delivered impressive and measurable returns for our clients year after year.

Industry Recognition

The unique and innovative service offered by Phillips & Cohen Associates (UK), Ltd. has been widely recognised by the recovery industry for the tangible Treating Customers Fairly benefits we delivered. In September 2010, we won the “Best PR & Marketing Campaign 2010” award at the CSA & DBSG annual conference for our work in founding the Samaritans Academy.  In October 2010, as well as being shortlisted for “Best Collections Business”, we won the independently judged “Best Newcomer” and “Contribution to the Credit Industry” awards at the inaugural CCR Credit Excellence Awards in London. This was followed by being shortlisted for the “DCA of the Year (<£2M)” award at the 2010 DCA of the Year awards.