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To download a copy of our Code of Practice in Adobe PDF format please click here.
1. General Conduct Each member shall act responsibly and with integrity in the day-to-day conduct of its business. For example: a) Conduct its business lawfully, comply with b) Conduct its business under a name, title or c) Comply with this Code of Practice and d) Comply with Debt Collection Guidance as e) Where appropriate, comply with guidance f) Follow where appropriate any g) Provide adequate training for h) Use plain English in all communications. i) Show on all letters, postcards and forms j) In all contacts by staff or agents, k) Ensure by continuously examining l) Ensure that their agents, sub-contractors m) Comply with all reasonable requests n) Ensure the Association’s Code is available |
2. Confidentiality Members must keep in strict confidence any information supplied by the debtors or their chosen third party, except where disclosure is authorized by the debtor or others permitted or required by law. 3. Complaints a) Each member shall have in place adequate I. The Management level at which complaints are handled. b) Members shall deal with complaints c) Member’s complaints procedures must be d) For Consumer Credit Regulated e) If a complaint is made to the Association in 4. Debt Collection & Default Guidelines The following list of guidelines is intended as an indication of the procedures to be adopted by Moreover, the effectiveness of collection techniques and procedures depends on the circumstances applying at the time collection is attempted and so cannot be regulated in an absolute manner. Nevertheless, the Association expects compliance with the guidelines and any member not so complying will have to give a justifiable reason for non-compliance in the event of a complaint being received by the Association. |
Credit Services Association Limited, Wingrove House, Ponteland Road, Newcastle upon Tyne NE5 3AJ
Tel: 0191 2865656 Fax: 0191 2860900 Email: compliance@csa-uk.com
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© 2011 Phillips & Cohen Associates (UK), Ltd. All Rights Reserved. |